Mr Who?

MrQ - we're an awesome, award winning online casino launched in 2018. We're big on tech, big on performance and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for total world domination.

We move fast, and someone needs to own the messy middle; turning good intentions into change that actually lands across Ops and sticks.

As Continuous Improvement Manager you're the accountable owner for change across Operations intended to improve the department: intake, prioritisation, delivery, and proving it worked or taking away the learnings. You set the standard for how all of Ops plans, sequences and delivers improvement.

This is a build-it role: yours to shape. It gives you the freedom to change how an entire operation runs.

What You Will Do

• Continuous improvement: Lean / Kaizen and structured Ops CI to remove waste and lift performance, with post-change effectiveness reviews.

• End-to-end change: Single accountable owner that change has landed across Ops - not just shipped, but adopted.

• Roadmap and delivery: Change intake, prioritisation and sequencing, plus the Ops project roadmap.

• Governance: The Ops changes log, change calendar and a clear RACI for every initiative.

• Change management: New processes and tools, plus automated player comms across Ops - accurate, compliant and on-brand.

• AI rollout: Programme governance for the AI tooling rollout to track organisational change and optimisation.

What We're Looking For

• Experience in Continuous Improvement, Operational Excellence or Process Improvement, ideally in a regulated, fast-moving business.

• Formal CI credentials and hands-on delivery - Lean, Six Sigma, Kaizen or equivalent.

• A proven change-management track record: you've led people through new processes and tools and made it stick.

• Strong programme discipline - roadmaps, RACI, prioritisation and stakeholder management are second nature.

• Comfort working solo and influencing without authority, with a data-led, honest approach to what works.

• A passion for AI and experience with AI / tooling rollouts

• Nice to have: iGaming / regulated experience, and familiarity with EOS / Traction.

What We Offer

At MrQ, we take pride in providing an array of fantastic benefits to our valued team members. Enjoy a competitive salary package that recognizes your hard work and dedication. Need some extra time off? We've got you covered with additional leave days, and we believe in celebrating life's special moments, including your birthday, with dedicated birthday leave. Family matters to us, too, which is why we offer a generous four-week parental leave. Your well-being is our priority, supported by international health and life insurance. Stay motivated with wellness incentives and seize opportunities for personal and professional growth with our growth allowance. Embrace a flexible working environment that caters to your needs, and join our friendly and multinational team, where collaboration and camaraderie flourish. At MrQ, we're committed to ensuring that your experience with us goes beyond just a job – it's a fulfilling journey with a supportive community.

We are committed to fostering a workplace that values and celebrates diversity. We welcome individuals of all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected. Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success.

To help our recruitment team work efficiently, please apply to the role that best matches your skills and experience. Our team will consider you for other similar roles as well!