Senior Player Protection Manager
Unlock growth at our workplace: Competitive pay, remote options, close-knit teams, welcoming atmosphere, and organic business growth. Join us now!
Mr Who?
MrQ - we're an awesome, award winning online casino launched in 2018. We're big on tech, big on performance and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for total world domination.
What You Will Do
Focus: Strategy, Mentorship, and Operational Excellence.
- Strategic Leadership: Develop and own AML, KYC, and SG strategy, lead compliance and efficiency initiatives, design scalable workflows, and ensure regulatory alignment.
- Mentorship and Development: Mentor managers to improve leadership and strategy, guide long-term focus, and promote compliance awareness.
- Operational Efficiency: Streamline AML, KYC, and SG processes, automate tasks, and boost productivity.
- Project Ownership & Prioritisation: Build scalable compliance processes, prioritise projects for timely delivery, and lead using data-driven insights.
- SLA Improvement: Ensure SLAs and KPIs meet top standards and drive improvements through performance analysis.
- Stakeholder Engagement: Report trends and metrics to leadership and align compliance with business goals.
What We're Looking For
- Player Focus: Solution-oriented and committed to improving the player journey.
- Strategic Thinker: Proven ability to develop and implement scalable compliance strategies, making the team a leader in operational excellence.
- Operational Expertise: Skilled in managing teams, monitoring SLAs, and ensuring regulatory compliance and operational efficiency.
- Leadership & Mentorship: Experienced in guiding and supporting managers to focus on long-term improvements while balancing day-to-day operations.
- Visionary Mindset: Comfortable challenging conventional processes to refine and elevate industry standards.
- Innovative Thinker: Curious and confident in challenging processes to drive improvements.
- Industry Expertise: Significant experience in the gambling industry, with a strong understanding of UKGC regulations, AML, KYC, and Safer Gaming frameworks.
- Strong Communicator: Confident in influencing senior stakeholders and leading cross-departmental collaboration.
- Compliance Advocate: Passionate about fostering a compliance-first culture while ensuring workflows remain player-centric.
- Analytical & Data-Driven: Skilled at interpreting complex data to provide actionable insights and drive performance improvements.
What We Offer
At MrQ, we take pride in providing an array of fantastic benefits to our valued team members. Enjoy a competitive salary package that recognizes your hard work and dedication. Need some extra time off? We've got you covered with additional leave days, and we believe in celebrating life's special moments, including your birthday, with dedicated birthday leave. Family matters to us, too, which is why we offer a generous four-week parental leave. Your well-being is our priority, supported by international health and life insurance. Stay motivated with wellness incentives and seize opportunities for personal and professional growth with our growth allowance. Embrace a flexible working environment that caters to your needs, and join our friendly and multinational team, where collaboration and camaraderie flourish. At MrQ, we're committed to ensuring that your experience with us goes beyond just a job – it's a fulfilling journey with a supportive community.
We are committed to fostering a workplace that values and celebrates diversity. We welcome individuals of all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected. Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success.
- Department
- Compliance Operations
- Locations
- Gibraltar
- Remote status
- Hybrid Remote
- Employment type
- Full-time
About MrQ
MrQ - we're an awesome, award winning online casino launched in 2018. We're big on tech, big on performance and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for total world domination.
Senior Player Protection Manager
Unlock growth at our workplace: Competitive pay, remote options, close-knit teams, welcoming atmosphere, and organic business growth. Join us now!
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