Mr Who?

MrQ - we're an awesome, award winning online casino launched in 2018. We're big on tech, big on performance and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for total world domination.

What You Will Do

• Work closely with your team, the Compliance team and the other Operations teams to identify areas of weakness and process improvement possibilities.
• Day-to-day handling of KYC Queues (such as Emails, Verification of KYC Documents, Escalations, Processing of Withdrawals etc depending on team, as per daily tasks assigned by the Team Lead and/or Senior on Duty).
  
• Strive to achieve individual KPIs as discussed with the Team Lead.
  
• Complete thorough risk assessments when customers are identified via internal triggers and reports and complete actions to address any account activity concerns found.
  
• Analyse and interpret account activity in order to identify behaviour that may indicate problem gambling, money laundering and/or fraud concerns.
  
• Be a point of contact in the wider operations team for subject-areas concerning your team.
  

What We’re Looking For

• Due Diligence, AML & Safer Gambling highly interest you and is an area where you want to grow professionally.
• Experience with the UK market and regulations, any other experience with working on other jurisdictions will be considered as an asset.
• Excellent verbal and written communication skills in the English language;
• You have strong integrity and professional ethics.
• Diligent and able to work on your own initiative.
• Be organised, responsible, with an excellent eye for detail.
• Be a good team player with a positive mindset and understand the necessity of keeping a dynamic working environment.
• Loves having fun!

What We Offer

At MrQ, we take pride in providing an array of fantastic benefits to our valued team members. Enjoy a competitive salary package that recognizes your hard work and dedication. Need some extra time off? We've got you covered with additional leave days, and we believe in celebrating life's special moments, including your birthday, with dedicated birthday leave. Family matters to us, too, which is why we offer a generous four-week parental leave. Your well-being is our priority, supported by international health and life insurance. Stay motivated with wellness incentives and seize opportunities for personal and professional growth with our growth allowance. Embrace a flexible working environment that caters to your needs, and join our friendly and multinational team, where collaboration and camaraderie flourish. At MrQ, we're committed to ensuring that your experience with us goes beyond just a job – it's a fulfilling journey with a supportive community.

We are committed to fostering a workplace that values and celebrates diversity. We welcome individuals of all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected. Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success.

Our current shifts are 4 days on, 2 days off from 8.00 am to 5.00 pm and from 2.00 pm to 11.00 pm UK Time.

The role is hybrid from the UK, Malta or Gibraltar.